Peel and cut potatoes into small bite-sized pieces.
Add potatoes to a large pot and cover with enough cold water to just cover them.
Bring potatoes to a gentle boil without covering the pot; cook 10 minutes or until fork tender.
Lower heat to a simmer; pour off about 3 cups of water but do not drain completely.
Add cream of chicken soup and Velveeta; stir gently to combine without breaking potatoes.
Keep on low heat for 5 minutes to melt cheese and incorporate ingredients.
Stir in heavy cream and warm through for 1-2 minutes.
Dish into bowls and garnish with desired toppings such as bacon, green onions, and cheddar cheese.